Concierge Service Business Plan


Concierge Service Business Plan


Introduction

Godsend Concierge Service, (GCS), is a full-service concierge who primarily serves the untapped corporate market in Eugene. The company can complete almost any task requested by clients. This allows them to spend more time developing their employer’s value. Employers will enjoy our service as an additional compensation tool to attract qualified workers.

The most important objectives for the first three years include: the utilization of GCS in at least four of the top 10 local companies, and to increase our number of clients served by 20% per year through superior performance and word-of-mouth referrals.

The Company

It will be a home-based company with Taylor Gogetter the sole proprietor. Mr. Gogetter will be the sole proprietor. The company plans to hire three full-time employees by the end year 1. GCS is committed to offering higher wages in order to ensure high-quality performance. GCS will provide ongoing training for its employees.

Services

Godsend Concierge Service offers a variety of services to our customers. There will be many tasks that employees have to do. However, the basic need will be for services/errands during normal business hours. The employees are usually at work during these hours. The company prefers employees being productive rather than running an errand.

The Market

Companies recognize that employees are less free than ever, and have started to work with concierge companies to offer their employees a variety of services. Some of the large corporations that we will target in Eugene are Hyundai, Sony Disc Manufacturing, Levi Strauss, etc. Medium-sized companies include Burley Design Cooperative and Palo Alto Software. Bike Friday is a larger law firm.

Although some corporations already provide a concierge service to employees, most do so through their in-house staff who handle the errands. The concierge service is viewed as a perk by the employee but is not as efficient for the company. GCS offers concierge services at a reduced rate to companies.

Individuals who see the value of having someone else complete tasks they don’t have time for, or after a cost/benefit analysis decide that it is not worthwhile to them, will be served by us. This market segment will be reached through word-of–mouth advertising.

Two concierge companies currently operate in Eugene. They are primarily focused on individuals. GCS is targeting companies as this market has been overlooked. It provides greater volume and more consistent services.

Financial Considerations

Godsend Concierge Service will charge a start-up fee that includes all the equipment required to set up a home-based office, legal fees and website creation. GCS’s projected growth rate is more than 100% per year with strong operating margins. GCS plans to generate $156,000 in sales by 2013. The company plans to bill its clients on an hourly rate.

Objectives

These are the objectives for the first three year of operation:

  • To create a service-based organization whose primary goal it is to exceed customers’#8217 expectations.
  • GCS use in at minimum four of the top 10 companies in your area, as listed by the local newspaper in its annual listing of local businesses.
  • Superior performance and word of mouth referrals will allow us to increase our client base by 20% each year.
  • You must be able to sustain your home-based business by generating its own money.

Mission

Our mission is to offer the customer any type of legal service that he/she needs. We exist to maintain and attract customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. We will foster a workplace where employees take pride and ownership in their contributions, which empowers them to do their best.


Handyman Maintenance Business Plan


Handyman Maintenance Business Plan


HandyMan Stan offers complete handyman services to residents of Duluth (Minnesota). HandyMan Stan has a reputation for being a reliable, affordable and trustworthy service provider and will soon be able to gain market penetration.

The Market

HandyMan Stan’s target market has been segmented into: home owners and property managers. There are 24,090 potential customers in the home owner segment. This group has a 5% annual growth rate. There are 1,243 potential customers in the property manager segment. This segment is experiencing a 4% annual increase.

Services

As a handyman, Stan will offer a wide range of home repair services. Most of the tasks are small and easy. If the problem becomes more complicated, a contractor may be best suited. HandyMan Stan will offer the value-added feature to pre-screen a contractor when Stan is unable to perform the repair. Because of his honesty earlier, this will build a trust relationship with the customer and make it more likely that he will call Stan for minor repairs. Stan offers repair services for plumbing, electrical and windows.

Competitive Edge

HandyMan Stan is different from the rest by offering a low price and a low minimum charge. Stan charges $30 per hour, which is a reasonable amount to encourage people hire him for tasks they don’t want to do or to just ignore until it becomes a bigger problem. Stan’s low hourly minimum is the second component of his competitive edge. This is in contrast to other industry competitors which often have two- or three-hour minimums. This gives customers an incentive to contact Stan’#8217 sooner than other service providers.

1.1 Mission

HandyMan Stan’s mission is to provide knowledgeable, convenient, and reasonably-priced handyman service to the Duluth, Minnesota community. HandyMan Stan promises to give each customer a fair day’s work, and will repair any problem that arises.

1.2 Keys to Success

  • Treat each customer like the most important client in your business.
  • It is important to evaluate your abilities and skills before you accept a job.
  • It is important to work hard, ensure 100% customer satisfaction and work hard. If this is done, profitability will follow.

1.3 Objectives

  • The business can be developed into full-time employment in 12 months.
  • By the end of the second year, you will have steady income.
  • Repeat customers are a great way to increase your revenue by more than 20%


Telecommunications Business Plan


Telecommunications Business Plan


The telecommunications revolution is here: Personal communications and unified message systems are at forefront of this technological phenomenon. Since the 1984 deregulation in long distance and local phone service, there has been intense competition for telecom products and services. This is true for both consumers as well as businesses. From that day only 15 years ago, when consumers were tied to a fixed phone with its fixed phone number, mobile and cellular phones have proliferated to meet the demand for communication anytime, anywhere in the world. Companies that haven’t kept up with the times or adapted to change quickly become obsolete. Iridium is one such example. Quality, depth and speed of execution have replaced financial muscle as the ultimate arbiter of the market. AT&T realized this, and hired a technology-savvy CEO. Iridium was unable to pull the trigger and paid the price.

TeleSpace has the potential to become the market leader on personal communications and unified messaging. Both the business and consumer now have mobile telecommunications with multiple phone and fax numbers, email addresses, pagers and email. They want simplicity and speed. One identifier that can be found anytime, anywhere and deliver their communications. They are looking for MyLine.

MyLine has been operating for over five years. The company has a loyal but small core of customers. The technology is elegant, simple and easily maintained. The system features a wide range of features, many of which are crucial and some that are not. MyLine was not marketed as a pocket knife in the early TV ads. Instead of the sleek cutting tool consumers wanted, MyLine had a corkscrew with screwdrivers and an awl. It was twice as heavy as it needed to be and came with instructions. Instructions for a pocket knife! Before the product was even opened, customers knew that they were in trouble.

MyLine has the answer! Our internal market research shows what the customer wants. There are five primary markets. We will discuss three of them below. MyLine will find you wherever your customer is. There’s also the Soccer/Sports Mom. She is mobile, but often impossible to reach–except via 800 MyLine, which is free and available 24/7. And the military market, for both professional and personal use, is inviting. They demand mobile, reliable, and confidential communications–MyLine is ready and able to enlist.

The overall telecommunications market is huge, well over $200 billion. At this point, it is difficult to quantify the sub-industry of personal communications and unified messaging with its hundreds of million actual/potential customers. Management estimates that projected sales of about $40 million in the third year, with sales running at the rate of $5 million per month by the end of that year, would still be only approximately a one percent market share. A five to tenth market share is required in order to be the market leader. The management plans to reach this goal in five years.

1.1 Objectives

TeleSpace’s main corporate objectives are:

  • To be the market leader within five years in personal communications, unified messaging products, and services.
  • To be the lowest-cost provider in the industry and to drive aggressive pricing.
  • To provide the best and fastest customer service year-end 1.

1.2 Mission

MyLine is already the most technologically-superior personal communications system in the world. TeleSpace management plans to capitalize on MyLine’s brand, technical reputation, and become the market leader within personal and business communication systems and unified message systems within five year.

1.3 Keys to Success

TeleSpace can achieve success with three key keys:

  1. Marketing must generate sufficient sales volume to drive an aggressive pricing model while still achieving planned profitability projections.
  2. Private label MyLine must be promoted through their distribution channels by strategic partners.
  3. Equity capital should be secured at a reasonable price.


Music Theater Business Plan


Music Theater Business Plan


Family Fair, Incorporated desires to purchase the vacant Market Plaza Theater and operate it as the “Market Plaza Showplace” (Showplace), a live performance center in the densely populated Market Plaza community of Trinity, Texas. The facility is located amid retail shops and restaurants in the thriving Market Plaza Business Center, Family Fair will restore it for qualification as a historical landmark. This type of operation is not available in the immediate vicinity. Live entertainment is only provided by local bars and clubs.

The Showplace will provide live entertainment that is high-quality and affordable in a clean, charming, and elegant setting. It will provide entertainment that is family-oriented to the community without having to travel to other areas.

It will produce immediate cash and excellent returns for its shareholders. Revenues projected in this plan are based conservatively on two regular shows per week and a minimum of special events. No revenue is expected for special artist shows, weekday Branson, Missouri type productions, holiday season special presentations or special artist showcases. Other than the revenue generated from regular showcases and private events, the facility will be advertised to large companies for special corporate events. Others revenue-generating activities will be added in the future, including audio and video recordings, sponsored broadcasts, as well as possible syndication.

Family Fair’s executive management team has the experience and commitment required to make the venture a huge success. The venue will quickly become an entertainment “hot spot” in the Southwest with national exposure. An appendix provides financial information.

1.1 Mission

Family Fair, Inc. provides high-quality entertainment in the Market Plaza Showplace. It offers family-oriented live entertainment in private functions that are accessible to all who don’t want to travel far to enjoy similar activities. The business generates instant cash and makes an exceptional profit. It is a highly rewarding place to work for both performers and employees. The owners receive a high return on their investment. There are also entertainment events that will be remembered and repeated.

1.2 Objectives

  1. Launch the venue by holding a grand opening event.
  2. To produce a healthy net profit in the first year of operation.
  3. To double gross sales in the second year.


Child Care Business Plan


Child Care Business Plan


Opportunity

Problem

The education of our children must be started earlier. The school system is failing. Private tutors and teachers are available to assist with children’s education.

Solution

The Toddler Warehouse is a full-service child care/development facility that cares for toddlers from age three to five. The Toddler Warehouse is focusing on the high-end market segment: professional parents earning double income. These ambitious parents will often be eager to see their children develop and will pay for the best facilities.

Market

The Toddler Warehouse will offer child care/development for toddlers aged three to five years old. The Toddler Warehouse targets professional families with two incomes who cannot care for their child during work hours. The Toddler Warehouse will be targeting families that are interested in something more than simple baby-sitting facilities, they would like the children to be enrolled in a program that offers development of many different skills including: socialization skills, arts and crafts, large muscle group workouts, reading, numbers, etc. Professional parents, who are naturally ambitious, will often be eager to see their children succeed and willing to pay for the best care.

Competition

The Toddler Warehouse will compete in the child care market. The industry is large and well-populated. There are many companies in this sector, starting at the most basic level of baby sitting services to competing businesses like The Toddler Warehouse. There are service providers that offer standard business hours as well as services that offer night and evening hours. There are scheduled services and no reservation drop off services. Parents have many options when it comes down to quality, price, and gut feelings. The Toddler Warehouse believes focusing on one market is the best way to achieve success.

Why Us?

The Toddler Warehouse is committed to providing high quality child care. We are here to retain and attract customers. If we follow this maxim, all else will fall into place. Our services will exceed the expectations of our customers.

Expectations

Forecast

The first year will be profitable. We can hire more general staff that focuses more on care in year three.

Financial Highlights per Year

Financing Needed

Matt will invest $85,000


Personnel Management Business Plan


Personnel Management Business Plan


OutReSources, Inc. is a consulting firm that specializes in the development and delivery of training products in both regional and statewide markets. OutReSources, Inc. offers a reliable and high-quality alternative for in-house resources to health care providers for market development, business development, and training.

OutResources will initially be established as a Greenstate DBA firm under the umbrella Flowstone, Inc., based at the Central County area in Greenstate, the heartland of Greenstate’s growth and population.

OutReSources will target state health care providers and tailor its services to them. OutResources will have to establish itself as a real consultancy and training company. This is a relatively risky purchase.

There are several types of industry competition. Most significant is the choice by companies and agencies to conduct business development and training internally rather than outsourcing. You will also find resources for training and development from both the state and non-profit sector. Many of these companies are broad-based and don’t specialize in a particular market. Furthermore, they are often hampered by a flawed organizational structure that does not provide the most experienced people for the client’s projects. OutReSources’#8217 advantage is that it provides high quality consulting to integrate theory with practice and work with clients to achieve their goals.

OutReSources will be priced at the upper edge of what the market will bear. OutReSources’ overall positioning as an expert in high-level knowledge will guide the pricing. Sales are estimated to be substantial and an excellent cash balance in the first year.

The company’s founders include former and current health service providers. They are all from the ‘#8220’ fee-for–service markets we will target. They are founding OutReSources to formalize the consulting services they already offer. OutReSources will have working partners, based mainly on Flowstone, Inc. In the beginning we assume three partners, Khallie Locharnold and Soren Aboukir (from Flowstone Inc.) and Yuriatin Guadalquivir.

The firm estimates healthy profits by the first year with a commensurate net profit margin. The company doesn’t anticipate cash flow problems.

1.1 Objectives

OutResources has several goals for the initial year.

  1. Establish and implement a training system that targets both for profit and non-profit providers of fee-for-services in health care.
  2. Develop a service to support providers of health care who are still within these confines.
  3. Create a company with low overheads and liability to maximize net profit margins.

1.2 Mission

Our mission will be to raise standards for health care services by improving skills, abilities and efficiency of those providing them. We are interested in educating and training those who provide health services. They will be reimbursed and regulated through the state governing agency. We are transitional educators and trainers for those who have the education but not the experience.

1.3 Keys to Success

Quality and Credibility

Employing trainers with the relevant skills who have

  • Credentials: Education Licenses, Certifications
  • Proven successful track record
  • Continuing Education Units

Strong Formal Methodology

Developing strong formalized training methodologies for all services

  • Policy and Procedures
  • Hierarchy roles in Organizational Structure: Qualifications, and Duties
  • Confidentiality controls
  • Feedback Reporting: Final Product


Promotional and Marketing

  • Beginning with what we know. Our first offerings are based upon our expertise

  • We want to reach a large audience: Expanding our services
  • Spring boarding using current credentials

    • Operations and Liability

    You can keep your overhead and liability low by:

    • Maximizing skills and simplifying roles
    • Assessing the market, initiating with ‘#8220’ High End targets (larger providers, high fee for service rate services)
    • Strong investments into quality equipment, versus cost by including
      • Mobility vs. the Center or combinations
      • Space and supplies
      • Products (manuals/pamphlets/protocols)

    Locksmith Business Plan


    Locksmith Business Plan


    South Kelleton Keys and Locksmith is a new locksmith shop that focuses exclusively on locks and security products. Padraic lawkse, a skilled, certified locksmith, established and manages the business. Through direct selling and advertising, the business will open a South Kelleton store and sell lock hardware to homeowners, builders, homeowners and renters.

    With a projected nearly doubling in sales, net profit will grow significantly from the first year to the third. The company will expand its services and products sales, as well providing qualified referrals to security vendors for clients who are unable to handle their needs directly. An additional locksmith will join the business in the third year to apprentice under Pad Lawkse and expand the company’s business.

    South Kelleton Keys Locksmith requests a three year loan to finance the initial operations and Pad Lawkse&#8217 s capital investment.

    1.1 Objectives

    The objectives for South Kelleton Keys and Locksmith are:

    1. Open a store at a prominent location in South Kelleton
    2. Establish relationships for lock sales with ten apartment buildings in your first year.
    3. Achieve a doubling sales rate in the third year. Gross margins are better than 40%.

    1.2 Mission

    South Kelleton Keys Locksmith will enhance the security of South Kelleton’s residents, tenants, and owners by providing high-quality locks, security products, and highly skilled installation.

    1.3 Keys to Success

    SKelleton Keys has to be a success in locksmith business

    1. Establish relationships and trust with building owners
    2. Increase community awareness of their quality, location, and reasonable prices
    3. Respond quickly to your requests
    4. Sell “security and peace” of mind rather than “locks”


    Administrative Service Business Plan


    Administrative Service Business Plan


    Everywhere Assistant, a start-up virtual assistant business, is now available. The company is a sole proprietorship with Sadie Clark as the founder and sole employee. The company was established and will be serving a variety of geographic customer segments.

    The Market

    Everywhere Assistant identified three distinct market segments that should be targeted. The first segment is companies of various sizes. It is common to see large-scale corporate downsizing during the current business climate. Everywhere Assistant can benefit from this as people in the company will be busier than ever due to the downsizing. Typical in a downsizing climate there is the outsourcing of projects/jobs that the current staff cannot handle. Everywhere Assistant believes the majority of their business (relatively speaking to other segments) will be from these companies.

    Individuals make up the second segment. This is an attractive segment because as our daily lives become busier and busier we have less and less free time. One way to make more time is to use a virtual assistant (VA). The services that are provided to individuals are likely to be more tedious than those offered to companies.

    Last, but not least, are not-for-profit organizations. These organizations are largely because they do not have excess capital. They have therefore tried to maximize the employee’s tasks and responsibilities. This means most employees are quite busy. Organizations don’t have employees that can handle random tasks. VA’s are able to quickly and seamlessly assume responsibility for tasks. This saves money for companies as they pay only for the labor to complete the task.



    Everywhere Assistance offers many different services. Most of the services offered are administrative in nature. These include data entry and mailing list updates. These services will be billed at the lower end, between $25 and $45 Services that require higher skill levels, such as graphic design, marketing, or accounting, will be billed closer to the top. There will also be travel arrangements and concierge services that fall somewhere in the middle. Services offered will include things the customer cannot do or would rather have someone else do.

    Competitive Edge

    Most VA services require secretarial skills. They are jobs that an administrative assistant can handle. Everywhere Assistant will be using their competitive edge of a wide range of skills to their fullest. Everywhere Assistant offers clients many technical skills, including proficiency in QuickBooks Pro for accounting, PageMaker graphic design, and marketing and research skills. This competitive advantage is important because clients who have found a VA are more likely to stay with them than to find another one (assuming they are satisfied with the service and product). The problem occurs when the client is happy with the VA but needs work on a project that the VA does not have skills in, consequently, the client must look elsewhere. A VA (Everywhere Assistant), who has a wider range of skills, is able to provide more value to clients.

    Everywhere Assistant, which is a virtual assistant business model, offers a wide range customer services remotely using the internet. This business model is extremely efficient. It will provide Sadie with a steady income and allow her to choose when and how to work. The revenue forecast predicts that revenues will rise in year two and three, with the corresponding increases in net profit.

    1. Keys to Success

    • Offer a wide range of services allowing Everywhere Assistant to handle any type of task.
    • So last-minute projects can still be completed, it is important to keep your schedule flexible.
    • Assure accurate billing and estimates for your project.

    1.2 Mission

    Everywhere Assistant’s mission is to provide the best administrative assistant services available from remote locations. Everywhere Assistant will be able handle a variety of tasks with professionalism and trust that is rare in today’s world. Everywhere Assistant will surpass customer expectations.

    1.3 Objectives

    • To generate over $35,000 in the first year.
    • To develop enough income to make the job full time position.
    • Because there are sufficient word of mouth opportunities to stay busy, it is possible to lower marketing expenses.

    Wholesale Food Manufacturer Business Plan


    Wholesale Food Manufacturer Business Plan


    Since 2007, Jean’s Tofu Delight has been a popular product brand in Richmond. The company’s tofu pate has grown in sales by 15% each year, for the past three years, and is now available in over 100 store outlets in the greater Richmond area. Jean’s Tofu Delight will be selling $580,000 this year. This was made possible by a $100,000 investment.

    Jean&#8217 s Tofu Delight intends to expand its business to include distribution to retail stores in the northwest. Most of the expansion will be funded by owner financing and internal cash flow. The company will also receive a $100,000 short term loan. Sales projections for the next three years are based on current sales success with the target customer base in Richmond. Initial contacts have been made with retail outlets throughout the state and the potential target markets have been identified.

    This will allow sales revenues to grow to $1.1million by the end year 2.

    1.1 Mission

    Jean’#8217s Tofu Delight&#8217’s Mission:

    • Quality: Our tofu pate products are the highest quality, most nutritious food products…because we will accept nothing less.
    • Innovative. Our products have always been at the forefront for the health and nutrition industry. We are proud of our achievements in the past and the future thanks to innovative products, state-of-the-art manufacturing, quality control, and industry expertise.
    • Integrity – Our customers rely on the quality and safety of our tofu products. Jean&#8217, Tofu Delight’s customers trust us because we are committed to the highest standards. The ability to deliver freshly made tofu pate directly to customers depends on the cooperation between suppliers and retailers. We stand behind the quality of our products, our services and our word.

    1.2 Objectives

    Jean&#8217s Tofu Delight’s objective is to:

    • Create a regional sales staff.
    • In Year 2, increase sales in the five metros of the region.
    • Ensure tight control over costs and operations during expansion.


    Sports Memorabilia Business Plan


    Sports Memorabilia Business Plan


    Jerseys R Us (Jerseys) is a Massachusetts-based collectible sports jersey store. Jerseys offers famous player jerseys for football, baseball, and cycling. Phil Garment is buying Jerseys. Jerseys will reach profitability by the end of year one and will modestly generate profits for future years.

    The market for sports collectibles, especially jerseys, is vast. From young children to mature adults, collectors come in all ages. With the growing popularity of eBay, sport collectible trading has become even more popular with a much more open market. Jerseys have divided the market into two segments, children and adult. The children are more interested in football and baseball jerseys, while the adults are more interested in all three.

    Jerseys R Us identifies three key factors that will ensure success. A comprehensive inventory is the first. This will serve as an attraction to get many people browsing the store for what is for sale. The second key is to listen to customers. Jerseys must have a feedback loop in order to meet customer expectations. To be successful, you must implement and follow strict financial controls.

    Jerseys‘ competitive edge of inventory will be leveraged to quickly grow sales. It is advantageous for two reasons. It is comprehensive and far more extensive than other competitors. It will increase the likelihood that a customer will return to Jerseys every time there is a new product.

    Phil Garment, the owner and director of Jerseys R Us, is the founder. Phil is an avid sports fan. His passion for sports is evident from just speaking to him. Phil completed his undergrad degree at the University of Pennsylvania. He then went to work in sports marketing, where he created a vast network of connections. These connections are crucial in obtaining rare and hard-to-find jerseys. Phil gained great project management skills through the experience. Phil obtained an MBA to complement his work experience. He has the required skills to manage a business.

    1.1 Mission

    Jerseys R Us’ mission is to be the best jersey collectors store. We will achieve this by providing a wide range of jerseys at fair prices and customer satisfaction.

    1.2 Keys to Success

    • A comprehensive and valuable inventory is essential.
    • Listening to customer feedback.
    • You must observe strict financial controls

    1.3 Objectives

    • To be the best sports jersey collection store in Mapleton.
    • You should ensure that inventory is constantly changing to encourage customers and keep them coming back.
    • Excellent customer service is your hallmark.